Privacy policy

At Nexus, we are committed to protecting the privacy of our clients and ensuring that any personal information we collect is held securely and processed with due care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our AI agent services, including our AI phone agents and our WhatsApp and Instagram messaging agents. By using our services, you consent to the collection and use of information in accordance with this policy.

Information Collection and Use:
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, or otherwise contacting us. This may include your name, email address, company name, and contact details. Additionally, through the operation of our AI agents, we may process information necessary to deliver the service, such as call details for our phone agents and message content and account information for our WhatsApp and Instagram messaging agents. All information gathered is used solely for the purpose of providing the service our clients have authorized and improving customer experience.

WhatsApp and Instagram Messaging Data:
When we operate AI messaging agents on a client's behalf, we access messages and account information from their connected WhatsApp Business and Instagram accounts. This data is used only to deliver the messaging service the client has authorized — receiving and responding to customer messages, handling bookings, and managing message templates. We do not sell, rent, or share WhatsApp or Instagram data with third parties, and we do not use it for advertising or for any purpose other than providing the service the client has requested. This data is handled in line with Meta's Platform Terms and the WhatsApp Business Messaging Policy, and is stored securely with access limited to authorized personnel.

Data Protection and Security:
Nexus employs advanced security measures and protocols to protect the integrity and confidentiality of personal data collected from users and clients. We utilize industry-standard encryption technologies during data transmission and have implemented technical, physical, and administrative measures to guard against unauthorized access or misuse of information. Furthermore, access to your personal information is restricted to personnel who need it for service provision.

Disclosure of Information:
Nexus does not sell, trade, or rent your personal identifiable information to third parties. We may share information with third-party service providers that assist us in operating our website or conducting our business, as long as they agree to keep this information confidential. We may also release information when necessary to comply with legal obligations or protect our rights or the rights of others.

Cookies Policy:
Our website may use cookies to enhance user experience by remembering user preferences and providing personalized content. You can set your browser not to accept cookies, but this may limit your ability to fully interact with our website features. Nexus reserves the right to update this Privacy Policy periodically. It is advised that users frequently review this page for any changes. Should you have any questions or concerns about this policy or our data practices, please feel free to contact us directly through our provided communication channels.